Frequently Asked Questions

1. What is Oud and why is it special?
Oud, also known as "liquid gold," is a rare and luxurious fragrance derived from agarwood. Its rich, long-lasting scent is highly prized in perfumery worldwide.

2. How long does the fragrance last?
Our oils and perfumes are crafted with premium ingredients to ensure a long-lasting aroma, typically lasting 8-12 hours or more depending on application.

3. Are your products made with natural ingredients?
Yes, we prioritize natural and ethically sourced ingredients in all our oils and perfumes.

4. Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

5. Can I return or exchange a product?
We accept returns or exchanges on unused and unopened products within 14 days of delivery. Please review our Return Policy for more details.

6. How should I store my oils and perfumes?
Store them in a cool, dry place away from direct sunlight to maintain their quality and longevity.

7. How can I contact customer support?
You can reach us at [insert email] or through our Contact Us page. We’re happy to assist!